Shipping, Returns & Refunds

At Tommuart, we want you to feel confident when ordering artwork. This page explains how we ship, what happens if something goes wrong, and when refunds or returns are possible.

If you have any questions at any time, please email [email protected].

Shipping

Where We Ship

  • We ship within the UK and internationally
  • Shipping options and costs are shown clearly at checkout

Shipping Carriers

We primarily use:

  • Royal Mail
  • Evri

The courier used depends on the size, weight, and destination of your order.

Processing Time

  • Orders are usually packed and dispatched within 2–5 business days
  • You’ll receive a confirmation email once your order has been sent

Delivery Times (Estimated)

UK orders

  • Royal Mail: 1–3 business days
  • Evri: 2–5 business days

International orders

  • Delivery times vary by country
  • Customs processing may cause delays outside our control

Please note: delivery times are estimates, not guarantees.

Customs & Import Charges

For international orders:

  • Customs duties or import taxes may apply
  • These charges are the responsibility of the buyer

Returns & Refunds

Original Artwork

Because original artworks are one-of-a-kind:

  • Original artworks are non-returnable and non-refundable, unless:
    • The item arrives damaged, or
    • You receive the wrong item

If this happens, please contact us within 7 days of delivery with photos of the issue.

We will offer a replacement, repair, or refund, depending on the situation.

Prints & Non-Original Items

For prints or standard products:

  • Returns may be accepted within 14 days of delivery
  • Items must be:
    • Unused
    • In original condition
    • Returned in original packaging

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Items That Cannot Be Returned

  • Custom or commissioned artwork
  • Personalised items
  • Gift cards

Refund Processing

  • Approved refunds are issued to the original payment method
  • Refunds are usually processed within 5–10 business days
  • Original shipping costs are non-refundable unless the item was faulty or incorrect

Damaged, Lost, or Delayed Orders

Damaged Items

If your order arrives damaged:

  • Contact us within 7 days
  • Include your order number and clear photos

We will resolve this as quickly as possible.

Lost or Delayed Parcels

  • Once dispatched, parcels are handled by Royal Mail or Evri
  • If your order appears lost or significantly delayed, contact us and we will assist where we can

Incorrect Addresses

  • Please ensure your shipping address is correct at checkout
  • We are not responsible for orders sent to incorrect addresses provided by the customer

Need Help?

If you have any questions about shipping, returns, or refunds, please contact: [email protected]